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Last Updated: February 10, 2026

Company Name: Zhuzhou Qingzuo Trading Co., Ltd.

Address: No. 36, Tongou Road, Xiangshiling Street, Shifeng District, Zhuzhou City, Hunan Province, China (4-249, Xinjian Village Community Residents Committee)

Legal Representative: Deng Yuqi

Unified Social Credit Code: 91430204MAK3NA4JX5


llummnar.com Privacy Policy

Welcome to use llummnar.com products and services (we operate all product categories in the USA). We highly value your personal privacy and information security and strictly adhere to the principles of legality, fairness, and necessity when processing your personal information. This policy briefly outlines the collection, use, storage, protection, and your rights regarding your personal information. Continuing to use our services implies your consent to all contents of this policy.

Contact Information:

Customer Service Email: service@mail.llummnar.com
Customer Service Phone: +86 19209814283
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)

I. Scope of Application

This policy applies to the entire process of using all llummnar.com products and services (ordering, consulting, after-sales, etc.). It only pertains to personal information collected by us and does not apply to third-party platforms (e.g., payment, logistics). Third-party services should follow their own privacy policies.

II. Personal Information Collected and Purposes

We collect only the personal information necessary for our services, as follows:

(1) Order and Shopping Related
Information Collected: Name, shipping address, contact number, email, order details, shipping and delivery information (for in-stock orders, typically shipped within 1-2 business days, actual delivery time is 5-7 business days).
Purpose: To complete orders, process deliveries, track logistics, allow order edits within 12 hours, and handle exceptions.

(2) Payment Related
Information Collected: Payment account information collected by third-party payment institutions (American Express, Mastercard, VISA, PayPal, Klarna). We do not store sensitive payment details.
Purpose: To confirm payment, verify transactions, and assist with refunds, ensuring payment security.

(3) Customer Service and After-Sales Related
Information Collected: Personal/order information provided during consultations or after-sales service, issue descriptions, related proofs, and communication records.
Purpose: To respond to inquiries, handle after-sales, and optimize service.

(4) Non-Personal Identifiable Information
Information Collected: Device type, browsing records, etc., which do not identify an individual.
Purpose: To analyze usage patterns and optimize the platform and services.

III. Personal Information Usage Rules

  • Personal information will only be used in accordance with the purposes outlined in this policy. Any use beyond the scope requires your prior consent.
  • Information will not be used for any unauthorized purposes, except where required by law.
  • Necessary information will be shared with third-party logistics and payment partners, who are required to keep this information confidential.
  • Non-personal identifiable information will be aggregated and analyzed to create anonymized data for service improvement.

    • IV. Storage and Protection of Personal Information

    (1) Storage Information

  • Storage Location: Information will primarily be stored on compliant servers within the USA, in accordance with local laws.
  • Storage Period: Personal information will be stored for the minimum necessary time and will be deleted or anonymized once no longer needed.

    • (2) Protection Measures
    We use encryption technology, strict access controls, and security monitoring systems to protect information security. We also sign privacy agreements with third parties to clearly define security responsibilities and prevent information leakage.

    V. Your Personal Information Rights

    You have the following rights under the law and may exercise them through customer service channels:

  • Right to Access: You may review personal and order-related information.
  • Right to Modify: You may modify order details within 12 hours; errors can be corrected at any time upon request.
  • Right to Delete: You may request the deletion of information beyond the necessary scope or information that no longer needs to be retained (except where required by law).
  • Right to Withdraw Consent: You may withdraw consent for the collection and use of your information, without affecting prior lawful processing.
  • Right to Complaint/Report: If you notice violations, you may file a complaint, and we will verify and respond within 3 business days.

    • VI. Privacy Policy Updates and Notifications

  • This policy may be amended in accordance with legal requirements and business changes. Updates will be prominently displayed on the platform.
  • Changes to key terms will be notified via email or SMS. Continued use of the services implies consent to the updated terms.

    • VII. Disclaimer

    We are not responsible for information leakage due to force majeure, third-party attacks, or user operation errors. Information security issues caused by your disclosure to third parties or the use of third-party services are not our responsibility. We are not liable for legal disclosures of information.

    VIII. Miscellaneous

  • This policy is governed by applicable U.S. and Chinese laws. Any disputes should first be resolved through friendly negotiations. If an agreement cannot be reached, the matter may be resolved through judicial channels.
  • This policy is effective from the date of publication. Any matters not addressed can be supplemented by customer service.

    • Customer Service Email: service@mail.llummnar.com
    Customer Service Phone: +86 19209814283