Last Updated: February 10, 2026
Company Name: Zhuzhou Qingzuo Trading Co., Ltd.
Address: No. 36, Tongou Road, Xiangshiling Street, Shifeng District, Zhuzhou City, Hunan Province, China (4-249, Xinjian Village Community Residents Committee)
Legal Representative: Deng Yuqi
Unified Social Credit Code: 91430204MAK3NA4JX5
llummnar.com Product Warranty Policy
Welcome to shop all product categories of llummnar.com (we operate all categories of products in the USA). To protect your legal rights and clarify the warranty details, we have formulated this warranty policy, which applies to all products we sell. Please read it carefully. If you have any questions, you can contact us via the following methods:
Customer Service Email: service@mail.llummnar.com
Customer Service Phone: +86 19209814283
Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)
I. Warranty Period
All our products come with 1-year (12 months) free warranty service, starting from the date you receive the product (based on the logistics delivery date).
Additional Notes: You can refer to the basic rules related to orders: orders can be edited/modified within 12 hours after placement. Orders with available stock are typically shipped within 1-2 business days (excluding weekends and holidays), and the actual delivery time is 5-7 business days. You can use the logistics delivery record to confirm the start date of the warranty.
II. Warranty Coverage
The warranty service only covers product quality issues, including but not limited to:
Manufacturing defects or material issues present at the time of production.Non-human failures during normal use (must comply with product usage instructions).Natural damage to key components (if applicable) within the warranty period (not caused by external forces).III. Non-Warranty Coverage
The following situations are not covered under the free warranty, and we will not provide warranty service. If repairs are needed, we will offer a paid repair plan (specific costs to be negotiated):
Product failure after the one-year warranty period.Human damage, including but not limited to: accidental drops, collisions, squeezing, scratches, unauthorized disassembly, modifications, or misuse.Damage caused by force majeure (e.g., earthquakes, floods, lightning, fires, etc.), or environmental factors (e.g., humidity, high temperatures, corrosion).Product appearance wear, minor defects, stains (not manufacturing quality issues), and normal wear and tear during use.Failure caused by incorrect operation or maintenance not in accordance with the product's user manual.No valid logistics delivery record, or inability to prove the product was purchased from our company, or if the product’s serial number or markings have been altered or damaged.IV. Warranty Application Process
If your product encounters an issue covered by the warranty within the warranty period, please follow the process below to apply for warranty service to ensure smooth handling of your request:
Application Deadline: After discovering the product issue, please apply for warranty service as soon as possible. It is recommended to contact customer service no later than 7 business days after the issue occurs to avoid delays in fault verification.Submit Application: Send an email to service@mail.llummnar.com or call customer service at +86 19209814283 during customer service hours to apply.Required Materials: Please provide the following materials to help us verify the situation: Clear photos of the product (including appearance and fault areas) and a description of the issue (clearly stating the fault symptoms, occurrence time, and usage scenarios). A screenshot of the logistics delivery record (to verify the warranty start date). Order-related information (e.g., order number, order date, to help verify the product’s ownership).Fault Verification: We will verify the fault within 3 business days (during customer service hours) after receiving your application and inform you of the results via email or phone.Warranty Processing: If the issue is covered by the warranty, we will provide free repairs or replace faulty parts (if applicable). The specific processing method will be determined based on the fault. If the issue is not covered by the warranty, we will inform you of the reason and provide paid repair options (if needed).V. Additional Warranty Notes
During the warranty period, if the product needs to be sent back to our company for inspection or repair, the shipping cost to return the product will be borne by you. After the repair is completed, we will ship the product back to the correct address you provide (free shipping within the 48 mainland states of the USA, additional charges for areas outside this range will be negotiated).Warranty service only covers the product’s failure, and does not include indirect losses such as work interruptions or transportation costs during the repair period.If the product’s fault cannot be repaired (within warranty coverage) and no replacement product of the same model is available, we will provide a reasonable compensation plan based on the remaining warranty period (specific details to be negotiated).During customer service hours, we will respond promptly to your warranty application and inquiries. Applications submitted outside of business hours will be prioritized on the next working day.
