Last Updated: February 10, 2026

Company Name: Zhuzhou Qingzuo Trading Co., Ltd.

Address: No. 36, Tongou Road, Xiangshiling Street, Shifeng District, Zhuzhou City, Hunan Province, China (4-249, Xinjian Village Community Residents Committee)

Legal Representative: Deng Yuqi

Unified Social Credit Code: 91430204MAK3NA4JX5

llummnar.com Product FAQ

Welcome to shop all product categories of llummnar.com (we operate all categories of products in the USA). Below are detailed answers to common questions during the shopping process. If you cannot find the answer to your question, please contact us using the information below for assistance:

Customer Service Email: service@mail.llummnar.com
Customer Service Phone: +86 19209814283
Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

I. Order Related Questions

Q1: Can I edit or change my order information after placing the order?

A1: Yes, you can. You can edit or change order details (such as shipping address, phone number, etc.) within 12 hours after placing the order. Please contact us promptly via email or phone to make changes. After 12 hours, changes will no longer be possible.

Q2: How long will it take to ship an order with available stock? When will I receive the product?

A2: Orders with available stock are usually shipped within 1-2 business days (excluding weekends and holidays). The actual delivery time is 5-7 business days. You can confirm the exact delivery time through the tracking information.

Q3: Can I track my order after it is shipped?

A3: Yes, you can. After your order is shipped, we will send you a tracking number via email. You can use the tracking number to check the real-time status of your package and the estimated delivery time.

II. Price and Tax Related Questions

Q1: Does the product price include taxes? Will I need to pay additional domestic taxes?

A1: Yes, all product prices on our platform include applicable domestic taxes in the USA. The amount displayed at checkout is the final amount payable. No additional domestic taxes are required (customs duties are explained separately).

Q2: Will I incur customs duties when purchasing products? Who will bear the customs duties?

A2: Customs duties are based on the local customs policies of your delivery location. The local customs will determine the duties based on product category, value, and other factors. Not all orders will incur customs duties. If customs duties are charged, you will be responsible for paying them according to local customs requirements. We can provide necessary order documentation to assist you.

Q3: What is the specific customs duty rate?

A3: The specific customs duty rate is determined by the local customs of your delivery location. The rates vary by region and product category. It is recommended that you consult your local customs department for the most accurate customs information.

III. Payment Related Questions

Q1: What payment methods can I use for my order?

A1: To meet your diverse payment needs, we support several secure payment methods, including:

Q2: Is my personal payment information secure during the payment process?

A2: Yes, it is very secure. We use internationally leading encryption technology to protect your payment details. We integrate with legitimate, compliant international payment channels and do not store your full payment password, verification code, or other sensitive information. We also have a real-time payment risk monitoring system to fully protect your payment information and financial security.

Q3: How will refunds be processed if an order is canceled or returned?

A3: Refunds will be issued to the original payment method. The processing time for refunds depends on your payment method and the processing speed of your issuing bank/payment platform (typically 3-7 business days). For more details, please contact customer service.

IV. Other Common Questions

Q1: What are the customer service hours, and how can I contact customer service?

A1: Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00). You can contact us via email at service@mail.llummnar.com or call our customer service at +86 19209814283. We will respond to your inquiries promptly during working hours.

Q2: Does the product I purchased come with a warranty?

A2: Yes, all of our products come with a 1-year (12 months) free warranty. The warranty period starts from the date you receive the product (based on the logistics delivery date). For detailed warranty terms, please refer to our warranty policy.

Q3: How long do I have to complete the payment after placing an order?

A3: You should complete the payment within 24 hours after placing the order. Orders not paid within this time frame will be automatically canceled. If you still wish to purchase the product, please place a new order.